Integration Actions

Call API (call_api)#

Makes an outbound HTTP request to your own system — look up an order, push a lead to a CRM, ping a Zap.

The node itself only has a Select API dropdown. Each API is a reusable definition, so several bots can share it. Use Create New API (or the edit icon on a row) to open the editor; deleting an API asks for confirmation and makes any node still using it show "Selected API was deleted".

API field	What it does
API name (required)	A label, for example "Get User Data".
Method and URL (required)	GET, POST, PUT, DELETE, PATCH or HEAD, and the endpoint (https://api.example.com/endpoint).
Query params	Key/value pairs added to the URL. Rows with an empty key are ignored.
Path params	Replace :paramName in the URL with the value (URL-encoded).
Headers	Key/value pairs. There's no separate auth setting — put an Authorization header here.
Body type	None, JSON (raw text, validated when you leave the box), Form data (text or file rows) or URL encoded. JSON sets Content-Type: application/json.

What happens when the bot runs:

• Variables in the URL, path values, query values, header values and body values are filled in first ({{field:…}} and {{attr:…}}; Shopify/QuickSell tokens come out empty here). Values are inserted as-is — they aren't JSON-escaped, so a name containing a quote can break a JSON body.
• The request times out after 15 seconds (the Test button in the editor waits 30).
• Any HTTP status counts as success — a 404 or 500 doesn't stop or branch the flow. The status code is recorded in the bot log.
• The response is not stored: there's no way to put values from the response into attributes or messages, and no retries.
• Private and internal addresses are blocked, including localhost, 10.x, 172.16–31.x, 192.168.x, link-local and cloud metadata addresses, and on redirects (max 3). A blocked or unreachable call logs a failed step and the flow continues. Saving rejects URLs that already point at a private address.
• If the API definition was deleted, the step is skipped.

Send Meta Conversion (send_meta_conversion)#

Tells Meta that a Click-to-WhatsApp chat reached an outcome (qualified lead, purchase…), so Meta can optimise your ads. Read Meta Conversions (CAPI) first — it explains what the add-on does and how to turn it on.

Field	What it does
Meta event	One of: Lead submitted, Qualified lead, Purchase, Checkout started, Added to cart, Viewed content, Order created, Order shipped, Order delivered, Order canceled, Order returned, Cart abandoned, Rating given, Review given.
Order value (Purchase only)	Fixed amount (a number) or From a custom field (pick an attribute; non-numeric characters such as "₹" and "," are stripped, so "₹1,499" becomes 1499).
Currency (Purchase only)	Three-letter code, for example INR. Defaults to INR.

The node never stops your flow. If the event can't be sent, the step is logged as skipped with the reason:

Reason	Meaning
Conversions off / not entitled / WhatsApp not connected	Not enabled in Integrations → Meta Ads → Conversions, not in your plan, or WhatsApp disconnected
Not from an ad / no click ID	The contact didn't come from a Click-to-WhatsApp ad
Click too old	The ad click was more than 7 days ago
No value	A Purchase without a numeric value
Duplicate	This event was already sent for this contact and ad click
Restricted	Workspace is restricted

Events are queued and sent in the background, once per event, contact and ad click. Activation errors: an unknown event, a Purchase with no value source, or a plan without the feature; a warning if conversions aren't switched on yet.

Incoming Call (ring_call)#

Only available when the trigger is Incoming WhatsApp Call. It decides which agents' phones ring and what happens next. See Receive a call.

Field	What it does	Default
Assignment method	Ring all simultaneously, Round robin, Route randomly, Assigned agent or Escalate to manager.	Ring all
Agents	Who can be rung — only active agents with a calling licence are listed.	—
Manager	Who to escalate to (Escalate method).	—
Ring for / Wait per agent (seconds)	How long each ring lasts, 5–60. A warning appears when the total ringing time goes over 45 seconds.	20

Outputs: Answered (continues after the call ends) and Not answered. If nobody is available, the flow takes Not answered immediately and the call is rejected.

What's next#