2 min readUpdated Oct 5, 2026inbox, chats, messaging
How to Reply to a Customer
Reply to WhatsApp conversations from the LeadPattern inbox — text, media and quick replies — and understand the 24-hour messaging window.
Replying is the heart of the shared inbox. When a customer messages you, you can respond with text, media and saved quick replies — as long as you're inside the 24-hour window.
Send a reply
1
Open the conversation
Select the chat in the Chats list.
2
Write your message
Type in the composer at the bottom of the conversation.
3
Attach media (optional)
Add an image, document, video or audio file from the attachment control.
4
Send
Your message is delivered over WhatsApp immediately and appears in the thread.
Use quick replies
For answers you send often, insert a saved quick reply instead of retyping. Quick replies can include text and media, and can be personal to you or shared with the whole team.
What's next
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