2 min readUpdated Oct 5, 2026calling, outgoing, calls
Make a Call
Place an outgoing WhatsApp call to a customer from inside LeadPattern, and find the call afterwards in your call history.
With calling enabled, you can place a WhatsApp voice call to a customer without leaving LeadPattern. This is ideal when a conversation needs a real-time voice touch.
Place a call
1
Open the customer's conversation
Find the contact in your inbox and open their chat.
2
Start the call
Use the call control to place a WhatsApp call to that contact.
3
Talk
The customer answers in their WhatsApp app and you speak in real time.
4
End the call
Hang up when you're done. The call is saved to your call history.
Call history and recording
Every call you make is logged in your call history, so you can see who was called and when. Where recording is enabled, the call audio is kept too — useful for quality and training.
What's next
Frequently asked questions
Will the customer be charged to receive my call?
A WhatsApp call uses the customer's internet connection like any WhatsApp call. They answer from their normal WhatsApp app.
Where can I see calls I've made?
Every call is logged in your call history, so you can review who was called and when after the fact.
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