Troubleshooting
66 articlesResolve WhatsApp and LeadPattern errors, searchable by code.
Guides in this section
Troubleshooting WhatsApp Errors
How to read and resolve WhatsApp error codes in LeadPattern — every code is a searchable article with what it means, why it happens and how to fix it.
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WhatsApp Error 0: Authentication error
Unable to authenticate the app user.
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WhatsApp Error 1: API unknown error
An invalid request was made, or there was a potential server-side issue.
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WhatsApp Error 10: Permission denied
Permission has either not been granted or has been revoked.
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WhatsApp Error 100: Invalid parameter
The request included unsupported or incorrectly spelled parameters.
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WhatsApp Error 1000: Generic server error
The message failed to send because of a server-side problem.
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WhatsApp Error 1006: Resource not found
A referenced file or media item could not be located.
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WhatsApp Error 1011: Service temporarily overloaded
The service is currently experiencing downtime or heavy load.
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WhatsApp Error 1014: Media upload issue
The media file failed technical or content-integrity checks during upload.
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WhatsApp Error 1023: Database error
An internal system error occurred while processing the request.
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WhatsApp Error 1026: Message delivery failure
The message could not be delivered to the recipient for one of several possible reasons.
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WhatsApp Error 130: User's number part of an experiment group
Meta is running an internal experiment that affects delivery for this recipient.
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WhatsApp Error 130429: Cloud API message throughput reached
The Cloud API has reached its message throughput limit for this account.
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WhatsApp Error 130472: User's number is part of an experiment
WhatsApp is running a delivery experiment affecting marketing messages to this user (a small percentage of users are enrolled).
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WhatsApp Error 130497: Country restriction
The account is restricted from messaging users in certain countries.
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WhatsApp Error 131000: Unknown error
The message failed to send due to an unspecified error.
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WhatsApp Error 131005: Access denied
Permission for this action has either not been granted or has been revoked.
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WhatsApp Error 131008: Required parameter missing
The request is missing a required parameter.
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WhatsApp Error 131009: Parameter value not valid
One or more parameter values are invalid for this request.
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WhatsApp Error 131016: Service unavailable
The service is temporarily unavailable.
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WhatsApp Error 131021: Recipient and sender numbers match
The sender and recipient phone numbers are the same.
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WhatsApp Error 131026: Message undeliverable
The message could not be delivered to the recipient.
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WhatsApp Error 131031: Account locked
There is a problem with the WhatsApp Business Account that is preventing normal operation.
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WhatsApp Error 131037: Display name not approved
The business phone number doesn't have an approved display name.
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WhatsApp Error 131042: Payment method issue
There is a problem with the WhatsApp Business Account's payment method.
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WhatsApp Error 131045: Phone number registration error
The phone number's certificate is incorrect or missing.
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WhatsApp Error 131047: Re-engagement message required
The message wasn't sent because the customer hasn't replied within the last 24 hours.
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WhatsApp Error 131048: Spam rate limit hit
Message sending is restricted due to previous blocks or spam reports.
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WhatsApp Error 131049: Message not delivered (Meta decision)
Meta chose not to deliver this message to help maintain a healthy messaging ecosystem.
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WhatsApp Error 131051: Unsupported message type
The message type sent is not supported by the WhatsApp Business API.
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WhatsApp Error 131052: Media download error
The media file could not be downloaded because it exceeds size limits.
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WhatsApp Error 131053: Media upload error
The media file exceeds the supported size restriction for its type.
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WhatsApp Error 131056: Pair rate limit hit
Too many messages were sent to the same recipient in a short period.
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WhatsApp Error 131057: Account in maintenance mode
The WhatsApp Business Account is temporarily undergoing maintenance.
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WhatsApp Error 132000: Template parameter count mismatch
The number of variable parameters sent doesn't match the template's definition.
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WhatsApp Error 132001: Template does not exist
The referenced template wasn't found in the specified language, or isn't approved.
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WhatsApp Error 132005: Template hydrated text too long
The final message text, after inserting variables, exceeds the allowed length.
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WhatsApp Error 132007: Template format policy violation
The template violates WhatsApp's content or format policy.
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WhatsApp Error 132012: Template parameter format mismatch
One or more variable parameters are incorrectly formatted for the template.
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WhatsApp Error 132015: Template is paused
The template has been paused due to declining quality.
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WhatsApp Error 132016: Template is disabled
The template has been permanently disabled after repeated quality issues.
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WhatsApp Error 132068: Flow is blocked
The referenced WhatsApp Flow is currently in a blocked state.
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WhatsApp Error 132069: Flow is throttled
The referenced WhatsApp Flow has been throttled after high recent volume.
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WhatsApp Error 133000: Incomplete deregistration
A previous attempt to deregister this phone number did not complete successfully.
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WhatsApp Error 133004: Server temporarily unavailable
The registration server is temporarily unavailable.
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WhatsApp Error 133005: Two-step verification PIN mismatch
The two-step verification PIN provided is incorrect.
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WhatsApp Error 133006: Phone number requires re-verification
The phone number must be verified again before it can be used.
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WhatsApp Error 133008: Too many PIN guesses
Too many incorrect two-step verification PIN attempts were made.
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WhatsApp Error 133009: PIN guessed too fast
The two-step verification PIN was submitted too quickly after a previous attempt.
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WhatsApp Error 133010: Phone number not registered
The phone number has not been registered on the WhatsApp Business Platform.
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WhatsApp Error 133015: Wait before registering
A recently deleted number's deregistration process hasn't finished yet.
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WhatsApp Error 133016: Registration rate limit reached
Too many register/deregister attempts were made for this number.
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WhatsApp Error 135000: Generic user error
The message failed due to an unknown request parameter error.
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WhatsApp Error 190: Access token expired
The access token used for this request is no longer valid.
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WhatsApp Error 2: API service error
Temporary issue due to downtime or the service being overloaded.
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WhatsApp Error 2027: No products in catalog
The shared product catalog contains no products.
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WhatsApp Error 2028: Incomplete e-commerce compliance details (India)
Required e-commerce compliance information is missing for an Indian business account.
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WhatsApp Error 3: API method error
A capability or permissions issue prevented this call.
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WhatsApp Error 33: Invalid parameter value
The business phone number referenced no longer exists.
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WhatsApp Error 368: Temporarily blocked for policy violations
The account has been restricted due to a violation of WhatsApp's platform policies.
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WhatsApp Error 4: API rate limit reached
The app has hit its API call rate limit.
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WhatsApp Error 408: Request timeout
The message has been pending for an extended period without confirmation.
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WhatsApp Error 470: Re-engagement message required
The message wasn't sent because the customer hasn't replied within the last 24 hours.
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WhatsApp Error 471: Messaging limit reached due to quality/spam issues
The phone number has messaging limits applied because of blocks or spam reports.
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WhatsApp Error 472: Marketing message experiment impact
WhatsApp is running a delivery experiment that is currently limiting marketing messages to this user.
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WhatsApp Error 80007: WhatsApp Business Account rate limit reached
The WhatsApp Business Account has reached its messaging rate limit.
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