WhatsApp Error 131031: Account locked

What this means#

There is a problem with the WhatsApp Business Account that is preventing normal operation.

Why it happens#

• Account flagged or restricted for a policy issue.

How to resolve it#

Review the Policy Enforcement documentation for remediation steps.

Learn more#

See Meta's official reference for WhatsApp error code 131031.

Still stuck?#

If the error persists after trying the steps above, note the exact error code (131031) and reach out to support with the message details — the code tells us exactly what WhatsApp rejected.