2 min readUpdated Oct 5, 2026get started, inbox, messaging
Send Your First Message
Reply to a customer or start a new conversation from the LeadPattern inbox — your first message on the WhatsApp Business Platform.
With your number connected and team invited, you're ready to message customers. There are two ways a conversation starts — and which one you can use depends on the 24-hour window.
Reply to an incoming message
When a customer messages you first, their conversation appears in Chats. For the next 24 hours you can reply with any message — free-form text, images, documents and more.
1
Open Chats
Select Chats in the sidebar to see incoming conversations.
2
Pick a conversation
Click a conversation to open it.
3
Type and send
Write your reply in the composer and send. It's delivered over WhatsApp instantly.
Start a new conversation
To message someone who hasn't contacted you in the last 24 hours, WhatsApp requires an approved template message. This protects users from spam.
Keep your inbox organized
As messages come in, give each conversation an owner and label it:
Assign a chatGive each conversation a clear owner.Understanding the inboxFilters, search and the conversation panel.
That's it — you're live on LeadPattern. 🎉
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