2 min readUpdated Oct 5, 2026calling, requirements, eligibility
Calling Requirements
What you need before using WhatsApp Calling in LeadPattern — the calling add-on on your plan and Meta's eligibility requirements for your WhatsApp number.
WhatsApp Calling has two prerequisites: the right add-on on your plan, and a WhatsApp number that meets Meta's eligibility requirements. Both must be in place before calling will work.
1. The calling add-on
Calling is a paid add-on, not included in every plan. Your workspace needs it active before the calling features appear.
2. Meta eligibility
Even with the add-on, your WhatsApp number has to qualify under Meta's requirements for calling. This is controlled by Meta, so eligibility can depend on your number's standing and the regions involved.
3. Customer-side basics
Calling is two-sided, so the customer's WhatsApp matters too:
- Their WhatsApp app should be up to date — very old versions may not support calling.
- For an outgoing call, the customer may need to grant call permission.
Checklist
1
Add-on active
The calling add-on is active on your plan.
2
Number eligible
Your WhatsApp number meets Meta's calling requirements.
3
Calling enabled
Calling is switched on for your workspace — see Enable calling.
What's next
Frequently asked questions
Why isn't calling available on my number?
Calling depends on both your LeadPattern plan add-on and Meta's eligibility rules for your WhatsApp number. If either isn't met, calling won't be available. Check your add-on first, then your number's eligibility.
Do my customers need to do anything?
Your customers call and answer from their normal WhatsApp app. They should be on an up-to-date version, and for outgoing calls they may need to grant call permission.
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