2 min readUpdated Oct 5, 2026calling, calls, whatsapp
WhatsApp Calling Overview
Make and receive WhatsApp calls right inside LeadPattern — an add-on with call history and recording, subject to Meta's eligibility requirements.
WhatsApp Calling lets your team place and answer voice calls with customers without leaving LeadPattern. When chat isn't enough — a complex query, a sensitive issue, closing a sale — you can talk, right from the same place you handle messages.
What you get
Make calls
Place a WhatsApp call to a customer from inside LeadPattern.
Receive callsAnswer incoming WhatsApp calls from your customers.
Call historyEvery call is recorded in your call history so you can see who called whom and when.
RecordingCalls can be recorded for quality and training, where enabled.
It's a plan add-on
WhatsApp Calling is an add-on, not part of every plan by default. Your workspace needs the calling add-on active, and your WhatsApp number must meet Meta's eligibility requirements before calling will work.
Getting started
1
Check requirements
Confirm your plan and number qualify — see Requirements.
2
Enable calling
Turn on the add-on for your workspace — see Enable calling.
3
Make your first call
Place a test call to a teammate — see Make a call.
What's next
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