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WhatsApp Flows

Automate Flow Responses

React automatically when a customer completes a WhatsApp Flow in LeadPattern — send a flow from a bot, then tag, assign or reply based on the submission.

2 min readUpdated Oct 5, 2026

Collecting answers is only half the job — the real value is what happens next. LeadPattern lets you automate the response to a flow so that completing a form kicks off the right follow-up without anyone lifting a finger.

Send a flow from a bot

A bot can send a Flow as a step using the send_flow action. That means a flow isn't just something an agent sends by hand — it can be part of an automated conversation.

1

Build the flow

Create the form in the flow builder.
2

Add a send-flow step to a bot

In the bot builder, add a send_flow action where the form should be sent.
3

Continue the bot after it's sent

Add the steps that should run once the customer gets the form.

See Conditions & actions for everything a bot step can do.

React to the submission

Once a customer submits, you can respond automatically. Typical follow-ups:

Confirm receipt

Send a thank-you or confirmation message so the customer knows the form came through.

Tag the contact

Apply a tag based on what they submitted, so your inbox stays organized.

Save an attribute

Store an answer as a custom attribute on the contact for later filtering and segmentation.

Assign an agent

Route the conversation to the right person to follow up — see Assign a chat.

What's next

Automation overviewBuild the bots that send and react to flows.What are Flows?Back to the basics of Flows.

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