Understanding the Inbox

A tour of the LeadPattern Chats inbox — the conversation list, filters, the conversation panel, and how your whole team shares one WhatsApp number.

2 min readUpdated Oct 5, 2026inbox, chats, conversations

The Chats inbox is where your team reads and replies to every WhatsApp conversation on your business number — together, in one place. Instead of a single phone passed around the office, every teammate sees the same conversations and can pick up where someone else left off.

The three parts of the inbox

The conversation list

On the left, every conversation on your WhatsApp number, newest activity first. Each row shows the contact, a preview of the last message, and whether the chat is assigned.

The conversation panel

In the middle, the selected conversation — the full message history and the composer where you reply. The header shows who the chat is assigned to and the contact's details.

Filters and search

Above the list, filters narrow what you see — for example Assigned to me, Unassigned, by tag, or by custom field. Search finds a contact by name or phone number.

Common filters

Assigned to meJust the conversations you own.UnassignedConversations still waiting for an owner.Awaiting replyWhere the customer messaged last and needs a response.By tagEverything labelled with a given tag.